I have made a purchase and downloaded the video but it isn't working on my computer or presentation software. Why is this occuring?

Most likely you have downloaded a video file type for a computer or presentation software that does not have the required codec for it to process. If you aren't familar with the different file types available and what works best with what presentation software, we recommend you read a tutorial developed by for EasyWorship. If you have made a purchase and need them to be converted or have other files to be converted, there is a nice tutorial here on the K-lite codec conversions freeware that you can download and get the required codec.